Shipping policy
Order Processing
All orders are processed within 1–2 business days (excluding weekends and public holidays) after receiving your order confirmation.
You will receive a follow-up notification once your order has been shipped.
During sales periods or times of high demand, processing times may be slightly extended.
Delivery Time
Estimated delivery times:
- Poland & EU countries: 3–7 business days
- Rest of Europe: 4–10 business days
- International delivery: 4–13 business days
We always strive to ensure fast and reliable shipping with full tracking information provided.
Shipping Costs
Shipping costs are calculated automatically at checkout based on your delivery address and selected shipping method.
We occasionally offer free shipping promotions, which will be clearly indicated on our website.
Order Tracking
Once your order has been shipped, you will receive an email with a tracking number, allowing you to monitor your shipment in real time.
If you do not receive tracking information within 5 days of your purchase, please contact us via our Contact Us page.
Customs & Import Taxes
Customers are responsible for any customs duties, import fees, or taxes imposed by their country.
We are not responsible for delivery delays caused by customs processing.
Lost or Damaged Shipments
If your order arrives damaged or is lost in transit, please contact us via our Contact Us page.
Our team will assist you promptly with a replacement or refund.